Shipping policy

Who We Are

This website is operated by CRAFTED MEDIA, trading as TCG Gangsta. Throughout the site, the terms “we”, “us,” and “our” refer to CRAFTED MEDIA. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

Shipping Costs

For the United Kingdom

●      Standard Shipping Fee:        £9.99 (15 days)

●      Express Shipping Fee:          £24.99 (2-5 days)

Free Shipping is available on Orders Over £500

Shipping Range

●      Delivery Area: We currently ship only within the UK.

●      Future Expansion: We are considering expanding our delivery areas.

For the United Kingdom

●      Delivery locations: Parcels will be delivered to customers' addresses.

●      Order cut-off: 2 pm. Orders received after the cut-off add one day to the delivery estimate.

●      Time zone: (GMT) Greenwich Mean Time (London).

●      Handling time: 0-1 days (Monday–Friday).

●      Transit time: 2-4 days (Monday–Friday).

●      Total delivery time: 2-5 working days for all destinations.

●      Shipping Days: Orders are not processed on weekends or public holidays.

Delivery Time

Estimated Delivery: Orders typically arrive within 2–5 business days in the United Kingdom.

Shipping Process

Courier Services: We use reliable carriers such as DHL and FedEx for all shipments.

Tracking Information: After your order is shipped, you will receive an email with tracking details.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 30 days to initiate a resolution.

Lost Orders: If your order is lost, please reach out to us immediately for assistance.

Returns

Returns Policy: For detailed return instructions, please refer to our refund policy page (available on our website).

Contact Information

Store Name: TCG Gangsta

Customer Support:support@tcggangsta.co.uk

Customer Service: Mon - Fri | 9:00 AM - 5:00 PM UK Time